Telehealth Waiting Room

Let the clinician know during your consultation and we will either post this to you or find an alternative way of getting this to you.

You and the Holding Compassion clinician will be connected on a Telehealth video consultation.

Upon the initial consult, you may be asked some identifying questions such as your name, address, and date of birth to make sure the right client, and right health records are present.

Your clinician will speak with you and ask you questions in the same way as they would at a face-to-face consultation.

You can get the best from a Telehealth consult by following these simple steps:

• arrive at least 5 minutes early to allow for preparation time.

• switch your mobile off or to silent mode to avoid disruptions.

• locate yourself in a safe and private environment to ensure you can speak freely and uninterrupted.

• speak clearly so your voice can be picked up by the microphone.

• look at the screen, and if possible have the camera located near the screen, so you can achieve good eye contact with the clinician .

• if you have any questions or need help during the consult, just ask the clinician you are speaking with.

No. Holding Compassion does not record Telehealth video calls and we do not give patients permission to make their own recordings either.

You have the right to privacy and confidentiality. All our Telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations.

The Health-direct platform used for Telehealth video consultations uses high quality encrypted video technology to provide health-grade privacy and security.

If you are using Medicare rebates, family and/or carer attended appointments are to be billed differently, and may take a different amount of time. Please discuss this prior to scheduling the appointment with your clinician.

If your appointment needs to be rescheduled, please contact us to organise a new date and time. Our cancellation policy applies.

To ensure that other clients are not affected, please ensure you are ready start your scheduled Telehealth video call at least 5 minutes before your appointment.

If you are running late, we cannot guarantee that a clinician will be available for your appointment at a different time, and your appointment will remain scheduled to finish at the already allocated time.

If you do not have the required device and / or equipment for a Telehealth video call, please contact your clinician so we can discuss if there is the possibility for alternative services.

If the connection is interrupted or lost, the clinician will wait and attempt for the consultation to resume via telehealth. If this is not possible, the consult will be continued by telephone or another appointment time will be booked.

Ensuring you can access telehealth on the day of the appointment is the responsibility of the client; as it would be to travel to a face to face appointment.

If you are experiencing issues on the day and are unable to start the appointment, please contact your clinician.

While our services can be very busy, we will do our utmost best to ensure to see you as close to your appointment time as possible.

On the very rare occasion your clinician may run late, you will be notified through the messaging function on the telehealth platform.