Fees and Rebates

You may be able to access a Mental Health Care Plan referral from your GP, enabling you to receive a Medicare rebate. You and your GP can work together to decide whether you are eligible for this type of plan. The Medicare rebate is available for up to ten sessions per calendar year.

You may be able to access an enhanced primary care plan, previously known as a Chronic Disease Management Plan or CDMP referral from your GP if you suffer a chronic medical condition. This allows you to have up to five sessions per calendar year and enables you to receive a rebate of 55.10 per session.

Holding Compassion can provide therapy under the NDIS to clients who are privately managed.

We strongly encourage clients to check directly with their private health providers around their eligibility for rebates on sessions with their therapist. We are unable to confirm or guarantee sessions will be covered; as this is dependent on your selected provider and level of cover.

We understand that sometimes unexpected circumstances arise, and you may need to cancel your session. To ensure fairness and maintain our scheduling commitments, we have implemented the following cancellation policy:

If you need to cancel or reschedule an appointment, please provide at least 48 hours’ notice by contacting reception. This gives us enough time to offer your appointment to other clients. If you cancel or change your appointment within 48 hours, you will be charged the full fee for this session. If Medicare or any other 3rd party refuses to pay for the cost of your session, you agree to cover the cost of the session. You agree to cover any third-party collection fees incurred.

Please note the following:
- Cancellation notice should be provided in writing via email or any other acceptable form of communication.
- The cancellation fee will be deducted from any refund that is due.
- In case of a "no-show" or failure to provide any cancellation notice, the full session fee will be charged, and no refund will be provided.

We strive to provide the best service possible and appreciate your understanding and cooperation with our cancellation policy. If you have any further questions or concerns, please don't hesitate to contact us.